We're here to help! Whether you have questions about our service, need technical support, or want to learn more about how we use Etsy API, feel free to reach out.
We typically respond within 24 hours
For data requests, GDPR inquiries, and privacy concerns
GDPR compliant, EU-based servers
Login to your dashboard, navigate to the API configuration section, and follow the instructions to authorize Etsy API access. You'll need to create an app in your Etsy Developer Portal first.
We only access order information, shipping details, and fulfillment status. We never access your financial data, customer payment information, or other sensitive details. See our Privacy Policy for complete details.
You can revoke access anytime from your dashboard settings or directly from your Etsy Apps & Tools page. Once revoked, we immediately stop accessing your shop data.
Yes! We use SSL encryption for all connections, store credentials securely, and follow industry best practices for data security. We are GDPR compliant and regularly audit our security measures.
Yes, we provide email support for all users. Contact us at support@aceprint.pl with your questions or issues.
Our support team operates Monday through Friday, 9:00 AM - 6:00 PM (Central European Time). We respond to emails within 24 hours on business days. For urgent issues outside business hours, please mark your email as "Urgent" in the subject line.
If you discover a security vulnerability, please report it responsibly to security@aceprint.pl. We take security seriously and will respond promptly to all reports.
Your feedback helps us improve! Whether it's a feature request, bug report, or general suggestion, we want to hear from you. Email us at feedback@aceprint.pl